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I have ben using FASTWAY Couriers, recently I have had parcels left without signatures 1 parcel went missing so I put in a claim, they do not cover the loss all they will allow is the sellers cost less GST, no refund for packaging (1.5m shipping tube $6) & no refund on shipping charge even though they lost it. Item cost me $77, sold for $96 Packing $8, Shipping fee from FASTWAY Sydney to Perth $24 total $128 Refund $70. I'm contacting fair trading, Police (where did my goods go?) & telling everyone I can to avoid using them.... Al's Tackleshop
Hi i have just sold my first item on ebay and the buyer has placed the money into my account. but i cannot see where there postage amount is, as its $5.00 short and thats the postage amount. the buyer has emailed me a payment slip showing the full amount but that just doesnt match what has been deposited into my account. does the postage cost sit somewhere else?
I do apologise for tying up posts on this much talked about issue, but I could not find an answer anywhere in this board for my problem.
I usually post light pieces of clothing in a tough bag and put 3 stamps on it. Apparently, this is regarded as a 'letter'.
Today I went to post some items over the counter so that I could obtain a receipt showing the destination postcode. The lady smirked and said 'this does not prove postage - it's 'just a letter''.
I explained that this 'letter' contained a garment worth $30. On my request, she relunctantly entered the postcode on the receipt, but still insisted that it will do no good for a claim.
Does anybody know anything about this? Is she right? Do postcoded receipts cover 'letters' in the even of a loss?
I bid on and won two canvas 'paintings' from a Chinese seller for $1.25AU each. The listing states that there is an insurance of $5 per canvas but no mention of the postage cost. When I went to pay for the items the postage cost has come up as $140.00 AU!! How do I refuse to pay for this without affecting my ebay rating? I have received items from all over the world some of them as large as a saddle and none have ever come to anywhere near that cost!! What do I do?
Hi, can someone please help me with how to change an invoice amount, as the buyer is o/s I quoted EMS postage, they requested normal post and would like an invoice sent for that amount, I can't seem to find a way to change this information - if it can be changed at all? any help greatly received, Many thanks.
Hi, I sold 4 four pairs of jeans - each pair went for 99c each, all with an individual postage & handling of $12 each. The postage would have been $ 48 I gave the buyer of all these items a discount which then made postage & handling $26. The buyer refuses to pay this amount requested. What do you suggest?
Hi. I sold a (almost brand new and still operational) Robosapien robot on ebay and when the buyer received it, they claimed it didn't work. I sold it for $110 plus $20 postage and have since refunded the $130 in total having received the robot back as requested. The buyer is now asking that I refund the $15 return postage as well. I don't think this is fair as the buyer has my word that it was working when I sent it AND I only have his that it was not working when he received it. I believe that I shouldn't have to pay the return postage, but would like to understand the policy (if there is one) with regard to this matter. Any help would be appreciated as I don't want to lose my 100% feedback rating over this.
I am fairly new to eBay and confused about combined postage since I never purchased more than one item before. I am planing to buy three items from a seller who kindly advised me that discounted postage will be AU$25 for all three.
All of these items are 'buy now' and I like to pay immediately after I purchase something so I don't have to think about it later. My question is - how do I buy all three items without paying the individual postage fee for each?
I paid for my purchase straight away using paypal - seller postage cost stated in listing was $12.40 Australia wide. The seller has sent me an email stating that the postage rate is now an additional $10.60 to be sent from NSW to Vic. The same item is re-listed with the same postage rate advertised as $12.40 - Australia Wide. What are my obligations to now have to pay extra - I am not happy as I have fulfilled my obligations as a buyer! But also, what are his obligations to have the right to ask for more money? Can someone please clarify!
I recently bought an item and paid the stated postage, but when I recieved the package the cost of the actual postage was less than I paid. I have emailed the seller, but have as yet had no response. What do I do?
I bought a friends box set which was sent registered post. The box was quite damaged when it arrived - only wrapped in bubble wrap and put in a parcelpost bag. Contacted seller and was told to contact post office.Is it up to me to resolve issue with post office or is it up to the seller? Thanks, sassooso
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